How do I burn candles safely?
Never leave a burning candle unattended.
Keep lit candle in sight at all times!
Never burn a candle on or near anything that might catch fire, like loose papers, fabric, bedding, books, drapes, decorations, etc. Play it safe and give your candle nice clear area to sit on.
Keep lit candles away from drafts--open windows, air conditioners, vents, fans, etc.
Keep candles out of the reach of children and pets.
Extinguish the flame if it becomes too high or flickers repeatedly.
Trim the wick and check for drafts before re-lighting.
If there is any chance you might doze off to sleep, blow out your candle immediately!
If you’ve created a large wax pool during your burn, blow it out gently to avoid wax splattering.
Don’t try to take a selfie while holding a lit candle (guilty…)
What are your tips for candle burning perfection?
GET MELTY WITH IT: Make sure your first light liquefies the entire top layer of wax. Otherwise, you’ll be left with a “memory ring,” which causes the wax to tunnel rather than melt evenly. We recommend Burning for around 4 hours each on your first 2 burns. You really want your melt pool to spread as far towards the edges as possible to avoid tunnelling
SNIP THE WICK: Wicks are happiest when at a very short (⅛ inch) height. After your first burn, use a pair of scissors to trim the wick to the right length, ensuring a steady, ash-free flame.
KNOW WHEN TO QUIT: We recommend when you get towards the end don’t burn all the way down: swap your candle for a new one when ½ inch of wax remains. By this time the out er wax should form a sort of cradle.
DON'T THROW AWAY YOUR WAX: Want to extend the fun? you can place a tea light in your left over wax which should provide a wind barrier.
hoW STRONG ARE THE SCENTS?
We spent a lot of time experimenting and tweaking our formulation in order to get the strength just right. Overall, we prefer fragrance notes that are more subtle in character and avoid scents that may overpower. Feel like we went too strong or too weak? We’d love to hear your feedback and offer free returns and exchanges! Let us know at firstname.lastname@example.org
What size are the candles?
All of our candles are 6"x6" so thats pretty big! On average that equates to around 75 hours of burn time.
Do you test on animals?
Eww, No! Never! All of our candles are cruelty-free and vegan.
When will my order ship?
Due to all our candles being handmade please allow 3-7 days for orders to process, we apologize for this delay. We are doing everything we can to reduce the order processing time. As soon as it ships you’ll receive a shipment notification email with a tracking number.
Where do you ship?
Mystic Aura Currently only ships to UK residents.
HOW MUCH IS THE SHIPPING?
At Mystic Aura we use Royal Mail as our courier of choice, standard shipping is second class and costs £3
Need your candle in a hurry? email us at info@mysticauracandles to see if we can upgrade your shipping options.
can i sell these on my site?
Your purchase of Mystic Aura products is only for your personal use. By purchasing Mystic Aura products, you agree not to resell or distribute such products for any commercial purposes. If we have reason to believe that your order is not for your personal use, we may reject or cancel your order.
What's your return policy?
All returns must be processed within 30 days of receiving the order. Please email email@example.com with your order number (found on your order confirmation email) to initiate a return or exchange.
WHEN WILL I RECEIVE MY REFUND?
Please allow 3-5 business days for your refund to process after we receive your return.
Can I become an Mystic Aura ambassador?
If you're interested in becoming an Mystic Aura ambassador, collaborator, or partner, send us a note at firstname.lastname@example.org and let's talk!
Unable to find satisfactory answers?
Drop us a line
From fragrance details to shipping, we’ve got answers to all kinds of questions. If you can’t find what you’re looking for, feel free to reach out to us below.